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Fides

Amabwiriza yo gukoresha

Yatangiye gukurikizwa: August 1, 2026Iheruka kuvugururwa: August 1, 2026

Murakaza neza kuri Fides (“Fides”, “Serivisi” cyangwa “Urubuga”), igicuruzwa cya Merus kandi ari yo ikiyobora (“Merus”, “Ikigo”, “twe”, “twebwe” cyangwa “yacu”), kiboneka kuri merushq.com. Aya Mabwiriza yo gukoresha (“Amabwiriza”) agenga uko winjira kandi ugakoresha ibaruramari rikorwa na Fides mu buryo bwikora, imicungire y'ibitabo, ibikoresho byo gucunga amafaranga hakoreshejwe ubutumwa, porogaramu za telefone na web, APIs n'izindi porogaramu bijyanye.

Iyo ufunguye konti, wandikiye Fides kuri WhatsApp cyangwa ku bundi buryo bw'ubutumwa, uhujije umukozi, cyangwa winjiye cyangwa ukoresheje igice icyo ari cyo cyose cya Serivisi, wowe (“Ukoresha”, “Nyir'ubucuruzi”, “wowe” cyangwa “byawe”) uba wemeye gukurikiza aya Mabwiriza. Niba utemeye aya Mabwiriza, ntukoreshe Serivisi.

Incamake y'ingenzi n'inyandiko y'inshingano:
1. Ni wowe ugomba kwemeza ibyanditswe byose: Fides ikoresha ubwenge buhangano (AI) mu guhindura ubutumwa bw'umwimerere ibyanditswe by'ibaruramari. AI iratanga igitekerezo, ariko ni wowe wemeza. Ugomba kugenzura ibisobanuro byose by'igikorwa mbere yo kucyemeza.
2. Ntabwo ari inama z'amafaranga cyangwa z'imisoro: Fides ni porogaramu yo kubika ibyanditswe. Fides SI umubaruramari wemewe (CPA), umujyanama w'imisoro cyangwa umujyanama mu mategeko. Ni wowe wenyine ushinzwe kubahiriza imisoro, gutanga raporo n'izindi nshingano z'amategeko.
3. Kugabanya uburyozwe: ku rugero ntarengwa rwemewe n'amategeko, uburyozwe bwose bwa Fides bushyirwaho umupaka ukomeye, kandi Fides ntibazwa igihombo kitaziguye, icy'impanuka, icy'imisoro cyangwa icy'ubucuruzi.

1. Ibisobanuro bya Serivisi n'uko ikora

1.1 Uburyo igicuruzwa gikora

Fides itanga ibaruramari ryikora, gukurikirana amafaranga yinjiye n'asohotse, imyenda y'abakiriya n'abagemuzi no gucunga ububiko ku bucuruzi buto cyane, buto n'ubuciriritse. Serivisi ikora cyane cyane isesengura ubutumwa bwanditswe mu mvugo isanzwe, amajwi, amashusho, reçus n'amakuru ateguye byoherejwe ku mbuga z'ubutumwa z'abandi nka WhatsApp, porogaramu za telefone, web cyangwa integrations zihariye.

1.2 “AI iratanga igitekerezo, wowe ukemeza”

  • Ubufasha bwa AI: Fides ikoresha uburyo bwikora bwo gusesengura imvugo n'ubwenge buhangano mu gusobanura ibyo ukoresha yohereza, nk'amagambo, amajwi n'amashusho.
  • Igitekerezo no kwemeza: ibyo AI itanga biba ari umushinga w'igitekerezo, urugero “IBYAGURISHIJWE: amata x3 — 2,000 RWF. Ni byo?”. Nta gikorwa cyandikwa burundu mu gitabo cyawe utarakemeza, ngo ugisuzume cyangwa ngo ugihe uburenganzira ku mugaragaro, urugero ukanda “Yego” / “Yes”, ukemeza kuri button cyangwa ugatanga command.
  • Inshingano yo kugenzura y'ukoresha: wemera ko language models zishobora kumva nabi amagambo ahinnye, imvugo y'akarere, urusaku mu majwi, inyandiko y'intoki cyangwa imibare idasobanutse neza. Ni wowe ushinzwe kugenzura buri gitekerezo mbere yo kwemeza. Fides ntibazwa amakosa y'ibaruramari aturutse ku byemejwe utabigenzuye.

2. Gufungura konti, abakozi n'inshingano z'abakozi ba kasi

2.1 Konti za ba nyir'ubucuruzi

Kugira ngo ukoreshe Fides, ugomba kwiyandikisha ukoresheje nomero ya telefone nyayo kandi ikora, ishobora kwakira ubutumwa bwa WhatsApp cyangwa codes zo kwemeza za SMS. Wemeza ko ufite nibura imyaka 18 — cyangwa imyaka y'ubukure yemewe aho uba — kandi ko ufite ubushobozi bwuzuye bw'amategeko bwo kugirana amasezerano ahamye ku bw'ubucuruzi bwawe.

2.2 Guha abakozi n'abakozi ba kasi uburenganzira

  • Guhuza abakozi: nka Nyir'ubucuruzi, ushobora kwemerera abakozi ba kasi, abayobozi cyangwa abandi bakozi (“Abakozi ba kasi”) kohereza ibikorwa, kwandika ibyagurishijwe cyangwa ibyasohotse mu izina ry'iduka ryawe.
  • Inshingano za nyir'ubucuruzi ku bikorwa by'abakozi: ibikorwa n'ibyanditswe byose byakozwe n'abakozi ba kasi cyangwa abandi bakozi bahujwe bifatwa nk'ibyo wemereye. Ni wowe wenyine ushinzwe gucunga uburenganzira bw'abakozi, gukuraho vuba abatagikorana nawe no kugenzura ibyo banditse.
  • Ibanga n'umutekano bya konti: ni wowe ushinzwe kurinda konti ya WhatsApp, telefone n'access tokens byawe. Ugomba guhita umenyesha Fides umaze kubona ko hari uwinjiye muri konti yawe nta ruhushya.

3. Ibyoherezwa n'ukoresha n'uburenganzira ku makuru

3.1 Kuba nyiri amakuru yo mu gitabo cy'ubucuruzi

Ukomeza kugira uburenganzira bwose ku byanditswe by'amafaranga y'ubucuruzi bwawe, amazina ukoresha ku bakiriya, amakuru y'ububiko, amateka y'ibikorwa n'ibiciro wihitiyemo (“Amakuru y'ukoresha”). Fides ntivuga ko ari nyiri Amakuru y'ukoresha wohereza.

3.2 Uruhushya rwo gutunganya Amakuru y'ukoresha

Iyo wohereje Amakuru y'ukoresha kuri Fides, uha Fides uruhushya rufite aho rugarukira, rutihariye, rukorera ku isi kandi rutishyurwa rwo kwakira, kubika, gusesengura, guhisha, gufungura, gutegura no kwerekana Amakuru y'ukoresha, gusa mu rwego rwo gukoresha, gutanga, kubungabunga no kunoza Serivisi y'ubucuruzi bwawe.

3.3 Amakuru atagaragaza ba nyirayo kandi yahurijwe hamwe

Fides ishobora gukusanya, gusesengura no gukoresha imibare itagaragaza umuntu, yahurijwe hamwe cyangwa idashobora kumenyekanisha umuntu ikomoka ku mikorere y'urubuga — urugero ingano y'ibikorwa cyangwa imikoreshereze mu byiciro by'ubucuruzi — kugira ngo inoze imikorere, igereranye ibipimo kandi ikomeze sisitemu ihamye. Ayo makuru yahurijwe hamwe ntiyigera arimo ibirango bwite cyangwa amazina y'amaduka asomeka.

4. Imikoreshereze yemewe n'ibikorwa bibujijwe

Wemera gukoresha Fides gusa mu buryo bwemewe n'amategeko bwo kubika ibyanditswe by'ubucuruzi. NTUGOMBA:

  1. gukoresha Serivisi mu bikorwa bitemewe, by'uburiganya, byo kweza amafaranga cyangwa iby'ubucuruzi utabifitiye uburenganzira;
  2. kohereza amakuru y'ibinyoma, ayobya cyangwa y'uburiganya ku byagurishijwe, ibyasohotse cyangwa imyenda kugira ngo uyobye ibigo by'imisoro, abatanga inguzanyo, abafatanyabikorwa cyangwa abandi;
  3. kugerageza kumenya cyangwa gukuramo source code, gusenya cyangwa guhindura porogaramu za Fides, imikorere ya AI, databases cyangwa API;
  4. kubangamira cyangwa kuremerera seriveri n'imiyoboro ya Fides, cyangwa kwangiza umutekano, uburyo bwo kwemeza umuntu cyangwa ubusugire byabyo;
  5. gukoresha robots, web scrapers cyangwa scripts z'abandi zitemewe mu kwinjira muri Serivisi utabiherewe uruhushya rwanditse;
  6. gutoteza, guhohotera cyangwa kohereza spam n'amafayili mabi ku bufasha bwa Fides cyangwa sisitemu z'ubutumwa.

5. Ibiciro bya Serivisi n'ubwishyu

5.1 Ibiranga by'ubuntu n'ibiciro mu byiciro

Fides ishobora gutanga ibyiciro by'ubuntu, credits zo kwamamaza cyangwa subscriptions zishyurwa. Ibiranga, imipaka y'imikoreshereze n'ibiciro bya subscription bisobanurwa ku rubuga rwacu cyangwa mu butumwa bwa WhatsApp.

5.2 Kwishyuza no gutunganya ubwishyu

Niwiyandikisha ku cyiciro cyishyurwa cyangwa ikiranga cyihariye, wemera kwishyura ibiciro byose bijyanye hakurikijwe amabwiriza yo kwishyuza yatangajwe. Amafaranga ntiyasubizwa keretse amategeko abitegetse cyangwa byanditswe ku mugaragaro. Ubwishyu bushobora gutunganywa n'abatanga serivisi z'ubwishyu bemewe nka Mobile Money cyangwa abatunganya amakarita. Fides ntibazwa amakosa y'utunganya ubwishyu, transfer zananiranye cyangwa ibiciro bya banki.

5.3 Guhindura ibiciro

Fides ifite uburenganzira bwo guhindura ibiciro bya subscription cyangwa imipaka y'imikoreshereze. Tuzatanga integuza nibura y'iminsi 30 kuri WhatsApp cyangwa email mbere y'uko igiciro gishya gitangira.

6. Serivisi z'abandi n'ibyo urubuga rushingiraho

6.1 Gushingira kuri WhatsApp na Meta

Fides ishingira ku miyoboro y'itumanaho na APIs z'abandi, harimo Meta Platforms, Inc. — WhatsApp Business API — n'ibigo by'itumanaho byo mu gihugu. Fides yigenga kuri Meta. Fides ntibazwa guhagarara kwa serivisi, gukererwa kw'imiyoboro, ubutumwa butageze aho bugomba kujya, konti zahagaritswe cyangwa impinduka za politiki zashyizweho na Meta, WhatsApp cyangwa ibigo by'itumanaho.

6.2 Ibikorwaremezo n'abatanga AI b'abandi

Fides ikoresha ibikorwaremezo bya cloud n'abatanga APIs z'ubwenge buhangano nka Google Cloud Platform na Google Gemini, biri mu bigo bitekanye bibika amakuru byo mu gace ka EU. Ikoreshwa ryazo rigengwa n'amasezerano akomeye y'ibigo ku ibanga asobanurwa muri Politiki yacu y'ibanga.

7. Inyandiko ku kubahiriza imisoro, ibaruramari n'amategeko

7.1 Ntabwo ari ibaruramari ryemewe cyangwa inama z'imisoro

Fides ni porogaramu yikora igenewe gufasha kwandika ibyagurishijwe no kubika ibitabo byo mu kigo. Fides SI banki, ikigo cy'imari, umubaruramari wemewe (CPA), umugenzuzi cyangwa umujyanama mu mategeko cyangwa imisoro.

7.2 Inshingano z'imisoro

Ni wowe wenyine ushinzwe kwemeza ko ubucuruzi bwawe bwubahiriza amahame yose y'ibaruramari ategetswe, imenyekanisha ry'imisoro, imenyekanisha ry'Umusoro ku Nyongeragaciro (VAT), ibarwa ry'umusoro ku nyungu, imisoro ikurwa ku mishahara n'amabwiriza y'ubucuruzi aho ukorera — urugero ibisabwa n'Ikigo cy'Imisoro n'Amahoro / RRA cyangwa ibindi bigo by'imisoro. Fides ntigutangira imisoro mu izina ryawe.

8. Uburenganzira ku mutungo bwite mu by'ubwenge

Uburenganzira bwose kuri Fides — harimo porogaramu, branding, logos, interfaces, inyandiko, uburyo bw'akazi, AI prompts, algorithms n'ibishushanyo — buguma ari ubwa Merus n'abayihaye uruhushya gusa. Uretse uburenganzira bufite aho bugarukira bwo kwinjira no gukoresha Serivisi hakurikijwe aya Mabwiriza, nta burenganzira ku mutungo bwite mu by'ubwenge uhabwa.

9. Kutemeza ingwate

SERIVISI ITANGWA “UKO IRI” KANDI “UKO IBONEKA”, NTA NGWATE IYO ARI YO YOSE YATANZWE MU MAGAMBO CYANGWA IKOMOKA KU MATEGEKO. KU RUGERO NTARENGWA RWEMEWE N'AMATEGEKO, FIDES NTITANGA INGWATE ZOSE, HARIMO ARIKO NTIBIGARUKIRA KU NGWATE YO KUBONEKA KU ISOKO, GUKWIRANA N'INTEGO YIHARIYE, UBURENGANZIRA, UKURI KW'AMAKURU NO KUTICA UBURENGANZIRA BW'ABANDI.

BITABANGAMIYE IBIMAZE KUVUGWA, FIDES NTIYEMEZA KO SERIVISI ITAZIGERA IHAGARARA, KO ITAZAGIRA AMAKOSA, KO IZABA ITEKANYE, Y'UKURI CYANGWA YUZUYE, KO ITAZAGIRA VIRUS CYANGWA IBINDI BYANGIZA, CYANGWA KO GUSESENGURA IMVUGO ISANZWE NA AI BIZABA BY'UKURI 100% MU BIHE BYOSE.

10. Kwishingira Fides ku birego by'amategeko

Mu magambo yoroshye: niba Fides ireze, iciwe amande cyangwa ikagira ikiguzi cy'amategeko kubera ibikorwa by'ubucuruzi bwawe, imisoro, ibikorwa by'abakozi cyangwa amakimbirane n'abakiriya bawe, wemera kwishyurira Fides ibyo biciro.

Wemera kurengera, kwishyurira no kutagira icyo ubaza Fides — harimo abayishinze, ikipe yayo, abayikorera n'abafatanyabikorwa — ku birego by'abandi, uburyozwe, ibyangijwe, igihombo, amande cyangwa ibiciro by'amategeko bikomoka kuri:

  1. Ubucuruzi bwawe n'imikoreshereze ya Serivisi: uko wowe cyangwa abakozi wemereye nka ba cashier mukoresha Fides;
  2. Amakimbirane y'abakiriya n'abagemuzi: ukutumvikana hagati yawe n'abakiriya, abagemuzi, abakozi cyangwa abafatanyabikorwa;
  3. Imisoro n'inshingano z'amabwiriza: kunanirwa kubara, kumenyekanisha cyangwa kwishyura imisoro y'ubucuruzi nka VAT cyangwa umusoro ku nyungu;
  4. Kurenga ku Mabwiriza cyangwa amategeko: kurenga kwawe kuri aya Mabwiriza cyangwa amategeko akurikizwa;
  5. Amakuru n'ibyanditswe byawe: amakuru y'ibikorwa, ubutumwa cyangwa ibindi wohereje kuri konti yawe.

11. Kugabanya uburyozwe

KU RUGERO NTARENGWA RWEMEWE N'AMATEGEKO, FIDES, ABAYISHINZE, ABAYOBOZI, ABAKOZI, ABAYIKORERA CYANGWA ABAFATANYABIKORWA NTIBAZIGERA BABAZWA IBYANGIRITSE BITAZIGUYE, BY'IMPANUKA, BYIHARIYE, BIKURIKIRA IKINDI, BY'IGIHANO CYANGWA BY'URUGERO, HARIMO IGIHOMBO CY'INYUNGU, AYINJIYE, IZINA RYIZA, AMAKURU, GUHAGARARA KW'UBUCURUZI CYANGWA IBIHANO BY'IMISORO, BIKOMOKA KU GUKORESHA SERIVISI CYANGWA KUTABASHA KUYIKORESHA.

UMUPAKA W'UBURYOZWE BWOSE: UBURYOZWE BWOSE BWA FIDES KU BIREGO BY'UBWOKO BWOSE BIKOMOKA KURI AYA MABWIRIZA CYANGWA SERIVISI BUGABANYIRIZWA KU MUBARE MUNINI HAGATI YA: (A) AMAFARANGA YOSE WISHYUYE FIDES MU MEZI CUMI N'ABIRI (12) MBERE Y'IKINTU CYATEYE IKIREGO; NA (B) AMADORARI IJANA YA LETA ZUNZE UBUMWE ($100.00 USD), CYANGWA AGACIRO KAYO MU MAFARANGA Y'IGIHUGU.

12. Ibanga ry'amakuru no gusenya imfunguzo

Ibanga ryawe n'umutekano w'amakuru bigengwa na Politiki yacu y'ibanga. Nk'uko isobanura, Fides ikoresha ibirango bya cryptography bidahishura ba nyirabyo, imipaka yo kubika ubutumwa na envelope encryption yihariye ya buri duka.

Gufunga konti no gusenya amakuru: tumaze kwakira ubusabe bwemewe bwo gusiba konti cyangwa igihe urubuga rufunze konti, Fides isenya imfunguzo zo guhisha amakuru z'iduka ryawe. Wemera ko gusenya imfunguzo bihindura amateka yo mu gitabo cyawe ibintu bidasomeka kandi bidashobora kugarurwa burundu, ndetse ko biba byasenywe muri sisitemu zose zikoreshwa no muri backups. Fides ntibazwa igihombo cy'amakuru gikomoka ku gusiba konti kwasabwe n'ukoresha.

13. Gufunga no guhagarika konti

Ushobora guhagarika gukoresha Fides igihe icyo ari cyo cyose usaba gusiba konti muri chat cyangwa wandikira ubufasha. Fides ifite uburenganzira bwo guhagarika by'agateganyo cyangwa gufunga uburyo winjira muri Serivisi igihe icyo ari cyo cyose, ifite impamvu cyangwa itayifite, harimo kurenga kuri aya Mabwiriza, gukekwaho uburiganya cyangwa kutishyura.

14. Amategeko akurikizwa no gukemura amakimbirane

Aya Mabwiriza agengwa kandi agasobanurwa hakurikijwe amategeko akurikizwa, hatitawe ku mahame y'amategeko avuguruzanya. Ikibazo, amakimbirane cyangwa ikirego bikomoka kuri aya Mabwiriza cyangwa Serivisi bizabanza gushakirwa umuti mu biganiro bya kivandimwe kandi by'ubunyangamugayo hagati y'impande zombi.

15. Kutwandikira

Niba ufite ikibazo, inyandiko y'amategeko cyangwa ubundi busabe kuri aya Mabwiriza yo gukoresha:

  • Ikigo: Merus (merushq.com)
  • WhatsApp: andikira Fides muri chat
  • Email: legal@merushq.com
  • Aho turi: Kigali, Rwanda
Amabwiriza yo gukoresha — Fides